Doug Aiken
Chief Operating Officer
Doug Aiken is a seasoned financial services leader with over 25 years of experience in process improvement, risk management, and operational strategy. He has led large-scale transformation efforts at JPMorgan Chase and First Republic Bank, empowering teams, enhancing client experiences, and driving measurable results. Doug now brings his expertise to Consortium Training & Consulting, where he supports the mission of building safer, more resilient organizations through strategic training and leadership development.
Biography
Doug Aiken brings over 25 years of leadership experience in financial services, specializing in process improvement, risk management, fraud prevention, and operational strategy. Throughout his career—including senior roles at JPMorgan Chase and First Republic Bank—Doug has led enterprise-wide initiatives strengthening organizational resilience, enhancing client and employee experiences, and delivering measurable impact.
Most recently, Doug revitalized a global process improvement program for JPMorgan Chase’s Wholesale Lending Services organization, engaging 3,000 employees across five countries and driving over $2 million in cost savings. He also played a key role in post-acquisition integration efforts, designing high-touch client servicing models and aligning operations to enhance continuity and trust.
Doug’s ability to empower teams, streamline operations, and navigate complex challenges makes him a valuable partner in advancing Consortium Training & Consulting’s mission to build safer, more resilient organizations through expert guidance, strategic training, and leadership development.