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Concrete Wall

Community Engagement
Crisis Services

Crisis Management Services

The experts at CTC offer full-scope crisis management with services including critical incident policies and procedures, building, and maintaining your social media brand, incident response and media consulting, coaching and collateral.

 

Our team is ready to support you with the vital skills, experience, and resources you need to keep your stakeholders informed, engaged and firmly on your side.

How do you cement your good standing with your stakeholders and weather any public relations storm?

You build a box of trust.

Prepare Your School

Whether you are a K-12 school, a college or university, a workplace, or a law enforcement agency, developing trust with your stakeholders is vital. 

Show your community you are a trusted source by reaching out to them regularly on the issues that matter most to them. Add value to your box of trust so that in times of crisis, your stakeholders look to you with confidence in your knowledge and integrity.

Policies & Procedures

This offering involves developing comprehensive policies and procedures to guide an organization through critical incidents. These policies are designed to provide a structured and effective response to various crises. Examples of critical incidents may include natural disasters, accidents, security breaches, or other unforeseen events that can impact an organization.

Incident Response &
Media Consulting

Incident response involves the coordinated effort to manage and mitigate the impact of an incident. Our expertise in this area likely includes developing and executing response plans, coordinating with relevant stakeholders, and managing media interactions. Media consulting may involve advising on how to communicate effectively with the media, crafting key messages, and handling press conferences or interviews.

Social Media Brand

Our social media service focuses on proactive crisis management by nurturing a positive brand image throughout the year. We ensure your organization is prepared with a crisis communication plan for social media, emphasizing the ready availability of pre-approved content, including collateral and graphics, to swiftly address crises with a clear and cohesive message.

Coaching & Collateral

We provide coaching services to key individuals within the organization, preparing them to effectively navigate and communicate during a crisis. This may involve media training, message development, and crisis communication coaching. Collateral refers to the creation of materials such as press releases, statements, and other communication materials that can be used during a crisis to ensure a consistent and clear message.

Our Box of Trust

Why is this service important?

A full box of trust takes time, thoughtfulness, and effort. Without it, one critical incident can deplete your good standing. Show your community you are a trusted source by reaching out to them regularly on the issues that matter most to them. Add value to your box of trust so that in times of crisis, your stakeholders look to you with confidence in your knowledge and integrity.

Led By Experts

Safeguarding your organization’s reputation means keeping your community informed and engaged before, during and after a crisis.

 

CTC Public Relations & Crisis Management Director Jim Freeman understands this better than most. With over three decades of combined military, law enforcement and media relations expertise, he has successfully helped hundreds of organizations and is a trusted expert in crisis management and community engagement.

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